Jack Stack BBQ – FAQs

Place orders anytime at ship.jackstackbbq.com.

Order online at ship.jackstackbbq.com or call 1‑877‑419‑7427.

Yes. You can schedule a future ship date that fits your delivery location’s transit window.

We accept one offer code per order. Discounts cannot be combined or applied to previous purchases.

We accept Visa, Mastercard, American Express, Discover, and Jack Stack gift cards (including eGift cards). Non‑Jack Stack pre‑paid gift cards may pre‑authorize but will be declined when the order is charged.

All orders ship via FedEx.

Sorry, no. We ship through a specialized fulfillment center and must use their FedEx account.

• FedEx Home/Ground: May arrive 1–3 days before or after your requested date, but items will arrive cold and safe.
• Express shipping: Choose this option if you require a guaranteed delivery date.

To protect product freshness, we do not ship for Monday arrivals.

Yes. These orders must be upgraded to overnight or 2‑day service. Additional charges apply.

Not at this time. We do not ship perishable food outside the U.S. due to import/export restrictions.

Not necessarily. We have a signature‑release waiver with FedEx so packages can be left if the location is safe. If the driver determines it isn’t secure (e.g., a busy street corner or inaccessible apartment), the package may be held at the terminal.
Tip: If delivery could be tricky, consider shipping to a work address or a nearby friend/relative.
Important: It’s the purchaser’s responsibility to notify the recipient that a perishable package is on the way.

Please call us immediately at 877‑419‑7427. Address changes after packing begins can add a 24–48 hour delay.

We pack extra dry ice and/or gel packs to account for minor delays, but we recommend refrigerating or freezing items as soon as they arrive.

Our sauces and rubs are also available on Amazon, where shipping may be more cost‑effective: Shop Jack Stack on Amazon.

All barbecue is fully cooked before shipping. Meats are vacuum‑sealed and frozen; sides are frozen in sturdy containers.

We use an insulated cooler with dry ice and/or gel packs based on transit time. Protective packing helps prevent movement and maintain temperature.

Items are shipped frozen and may begin thawing during transit. As long as they arrive cold to the touch, they’re safe to eat or refreeze.

If items are cold to the touch, they’re safe to eat or refreeze. If anything is warm, contact us at 877‑419‑7427 or customercare@jackstackbbq.com.

• Unopened (refrigerated): Up to 8 days
• Opened (refrigerated): Consume within 48 hours
• Frozen: Up to 1 year if kept continuously frozen
• Sauces & rubs (unopened): 2 years

Because these are perishable shipments, we may need to resolve delivery issues quickly. We never sell phone numbers and only use them in a delivery emergency.

Yes. Everything is fully cooked—just thaw and reheat according to the included instructions.

Thaw in the refrigerator for 24–48 hours. Heating instructions are included for oven, microwave, and grill. For best results, we recommend a conventional oven.

Yes. We’ve designed our shipping program to deliver the same award‑winning flavor, and we perform regular quality checks.

All shipping products are gluten‑free except our Cheesy Potato Bake.

We don’t add MSG except in our KC All‑Purpose Rub. Our BBQ sauces can contain naturally occurring MSG from tomatoes and spices.

Allergen Information  |  Ingredients & Nutrition Facts

We use our KC Spicy BBQ Sauce on all meats—“spicy” for bold spice flavor, not heat. Our KC Original BBQ Sauce is used in our Hickory Pit Beans.

If you didn’t receive an on‑screen or email confirmation, the order did not process. Pending charges will drop off per your bank’s policy.

The billing address entered doesn’t match your bank’s records. Please verify your billing address and try again.

We’re so sorry. Please call 877‑419‑7427 or email customercare@jackstackbbq.com and we’ll make it right.

Changes can usually be made up to 24 hours before the order ships. Please call us as soon as possible.

Shipping items are packaged in a separate facility and aren’t available for restaurant pickup. You can order carryout from any location and request items packed cold for travel.

• Ribs, Pulled Chicken, Pork Burnt Ends: KC Meat & Poultry Rub
• Chicken Wings: Steak Rub
• Brisket & Beef Burnt Ends: Unseasoned (smoked only)

They come from the brisket point—slow‑smoked until the bark caramelizes and the interior is tender and juicy—a Kansas City BBQ classic.

• Pork Spare Ribs: Full slab = 12 bones; Half slab = 6 bones
• Lamb Ribs: Two slabs totaling 14–16 bones