Refund policy

Our Commitment

We stand behind the quality of our barbecue. If something isn’t right with your order, we’ll make it right.

Damaged, Missing, or Incorrect Items

If an item arrives damaged or incorrect, contact us within 7 days of delivery. Please keep your packing materials and provide photos so we can investigate and resolve quickly.

Returns of Perishable Products

Because our products are perishable, returns aren’t typically required. In most cases we will replace, reship, or refund as appropriate once we confirm the issue.